01 Introduction
Welcome to ConvertBD.com. These Terms of Service govern your access to and use of our website and currency exchange services. By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use our services.
02 Our Services
ConvertBD.com provides online currency exchange services through the payment methods and exchange directions displayed on our website. Available currencies, exchange rates, fees, limits, and processing requirements may vary depending on the selected service. An order is subject to verification and acceptance by ConvertBD.com. Submission of an order does not guarantee immediate processing or completion.
03 Customer Eligibility
You must be legally eligible to enter into a binding agreement and use the relevant payment services in your jurisdiction. You agree to provide accurate, complete, and current information when registering an account or placing an order. We may request additional information to verify your identity, payment ownership, or transaction details.
04 Exchange Rates and Fees
Exchange rates and applicable fees will be displayed or communicated through the relevant order process. Rates and fees may change before or after an order is accepted, subject to applicable conditions and our published procedures. The final exchange amount, receiving amount, and applicable fees may increase or decrease accordingly. Customers are responsible for reviewing the order details and any disclosed charges before confirming an order. Third-party payment providers may impose additional charges outside our control.
05 Order Processing
We aim to process eligible orders promptly. Processing times depend on payment confirmation, verification requirements, payment provider availability, network conditions, and other relevant circumstances. Any estimated completion time displayed on our website is an estimate, not an unconditional guarantee. An order may be delayed while we verify payment or investigate an issue.
06 Payment Requirements
Customers must follow the payment instructions provided for their specific orders. You must not submit false payment confirmations, altered receipts, or transaction references belonging to another payment. Payments may be subject to confirmation by the relevant provider before an order is processed. We may reject or review payments that appear unauthorized, fraudulent, inconsistent with the order, or otherwise suspicious.
07 Refunds and Cancellations
Refund eligibility depends on the order status, payment method, applicable fees, and circumstances of the request. Customers should contact support promptly if they make an incorrect payment, submit an incorrect order, or wish to report a payment problem. Orders that have already been processed or completed may not be reversible.
Where a refund is appropriate, we will explain the applicable process and any permitted deductions before proceeding, where reasonably possible. All refunds remain subject to applicable law and the relevant payment provider's requirements.
08 Prohibited Activities
You may not use ConvertBD.com for:
- Money laundering or terrorist financing.
- Fraud, scams, theft, or identity misuse.
- Unauthorized payments or the use of stolen funds.
- Submitting false information or forged documents.
- Circumventing security checks or legal restrictions.
- Any activity prohibited by applicable law.
We may refuse, suspend, or restrict services where reasonably necessary to address suspected misuse or comply with legal obligations.
09 Account Security
You are responsible for protecting your login credentials and for activity conducted through your account, to the extent permitted by applicable law. You should notify us promptly if you suspect unauthorized access. We may restrict access to an account when necessary to protect customers, investigate suspicious activity, or comply with applicable requirements.
10 AML and KYC Verification
Our AML & KYC Policy forms part of these Terms of Service. We may request identity documents, payment ownership evidence, source-of-funds information, or other reasonable supporting documents when necessary. Failure to complete required verification may result in an order being delayed, declined, or restricted in accordance with applicable law.
11 Website Availability
We aim to maintain reliable website access but do not guarantee uninterrupted or error-free operation. Maintenance, technical issues, hosting failures, network interruptions, or third-party service disruptions may temporarily affect availability.
12 Limitation of Liability
To the extent permitted by applicable law, ConvertBD.com will not be responsible for indirect or consequential losses arising from service interruptions, third-party payment provider failures, or circumstances beyond our reasonable control. Nothing in these Terms excludes liability that cannot lawfully be excluded or limits any mandatory rights available to consumers under applicable law.
13 Changes to These Terms
We may update these Terms to reflect changes to our services, operating procedures, or legal obligations. Updated Terms will be published on this page with a revised effective date where appropriate.
14 Applicable Law
These Terms are subject to the laws applicable to ConvertBD.com's operations and the relevant transaction. Nothing in these Terms overrides mandatory legal requirements or consumer rights that apply to a customer.
15 Contact Us
For questions, order disputes, or support requests, contact us through the official channels listed on our website.