01 Introduction
ConvertBD.com respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our currency exchange services. By using ConvertBD.com, you acknowledge this Privacy Policy.
02 Information We Collect
Depending on how you use our services, we may collect:
- Name, username, email address, and mobile number.
- Account and transaction information.
- Payment receipts, transaction references, and payment account details necessary to process exchanges.
- Identity verification documents when required for security or compliance.
- Technical information such as IP address, browser type, device information, and website activity.
- Communications and support requests submitted to us.
We aim to collect only information reasonably necessary for our business and legitimate purposes.
03 How We Use Your Information
We may use your information to:
- Create and manage customer accounts.
- Process and verify currency exchange orders.
- Communicate transaction updates and provide customer support.
- Prevent fraud, unauthorized access, and suspicious transactions.
- Conduct identity verification and security reviews.
- Maintain transaction records and resolve disputes.
- Improve website functionality, reliability, and security.
- Meet applicable legal obligations.
04 Cookies and Technical Data
Our website may use cookies, sessions, and similar technologies to maintain login sessions, remember preferences, improve security, and support website functionality.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
05 Sharing of Information
We do not sell your personal information to third parties. We may share relevant information with:
- Payment providers and service providers involved in processing transactions.
- Website hosting, security, and technical support providers.
- Professional advisers where reasonably necessary.
- Competent authorities when disclosure is required or permitted by applicable law.
We seek to limit information sharing to what is reasonably necessary for the relevant purpose.
06 Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Customers should protect their passwords and verification codes and notify us of suspected unauthorized account activity.
07 Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and meet applicable legal requirements. Retention periods may vary according to the type of information and the purpose for which it is collected.
When information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable law.
08 Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information.
Certain information may need to be retained to satisfy legal obligations, maintain transaction records, investigate fraud, or resolve disputes. We may need to verify your identity before processing a privacy request.
09 Third-Party Services
Our website may interact with third-party payment services, wallets, or external websites. Those services may have their own privacy policies and terms.
ConvertBD.com is not responsible for the privacy practices of independent third-party websites or services.
10 Children's Privacy
Our services are not intended for individuals who are not legally eligible to use them. We do not knowingly collect personal information from children in violation of applicable law.
11 Policy Updates
We may update this Privacy Policy when our services, security practices, or legal obligations change. Updates will be published on this page.
12 Contact Us
For privacy-related questions or requests, please contact us through the official contact channels available on our website.
Website: https://convertbd.com/contact